Frequently Asked Questions


How long is the processing period?

When are packages processed and shipped?

How soon should I expect my package to be shipped after placing my order?

How long does it take for packages to be delivered?

Will my order come in one package?

Out of stock/backordered items

Can I change the delivery address?

Do you ship internationally?


I received a damaged item, what do I do?

What do I do if something is missing in my order or is damaged?

Order Status

How can I track my order?

Why isn't my tracking number working?