Shipping Policy

Limited Time only, FREE Standard Shipping on orders over US$99 for the following countries:

Americas: United States, Canada, Brazil, Chile

Europe: United Kingdom, Italy, France, Spain, Germany, Denmark, Sweden, Czech Republic, Slovakia, Austria, Netherlands, Luxembourg, Poland

Asia: Singapore, Malaysia, Indonesia, Thailand, Vietnam, Philippines

Australasia: Australia, New Zealand

 

Limited Time only, FREE Standard Shipping on orders over US$119 for the following countries:

Belgium, Ireland, Latvia, Finland, Portugal, Croatia, Slovenia, Switzerland, Iceland, Cyprus, Jersey, Guernsey, Monaco, Isle of Man, Andorra, Vatican City, Liechtenstein, Falkland Islands, San Marino, Saint Barthelemy and Aland Islands.

 

US$10 Standard Shipping Fee on orders over US$119 for the following countries:

Norway, Hungary, Lithuania, Romania, Greece, Bosnia and Herzegovina, Saint Martin (French), Serbia, Timor-Leste

 

 

The transit times below are estimates:

Country

Standard

Express

United States

7 – 12 business days

5 – 8 days

Canada

14 – 18 business days

5 – 8 days

Austria, Germany, Spain, France, United Kingdom, Italy, Luxembourg, Netherlands, Denmark, Sweden

8 – 15 business days

10 – 12 days

Belgium, Ireland, Latvia, Finland, Portugal, Croatia, Slovenia

 14 – 18 business days 10 – 15 days

Switzerland

 14 – 18 business days 8 – 10 days

Australia, Indonesia (Jakarta only), Philippines

8 – 13 business days

5 – 10 days

Singapore, Malaysia, Thailand, Vietnam, South Korea, Japan

4 – 9 business days

2 - 4 days

New Zealand, Indonesia (Rest of)

6 – 19 business days

5 – 10 days

Poland, Czech Republic, Slovakia

14 – 19 business days

10 – 12 days

Brazil, Chile

6 – 19 business days

10 – 15 days

Iceland, Cyprus, Jersey, Guernsey, Monaco, Isle of Man, Andorra, Vatican, Liechtenstein, Falkland Islands, San Marion, Saint Barthelemy, Aland Islands, Romania, Bosnia and Herzegovina, Saint Martin (French), Serbia, Timor-Leste

 6 – 22 business days NA
Norway, Hungary, Lithuania, Greece 14 – 18 business days NA

 

Important To Note:

  1. It will take 1 – 3 business days to process your order after confirmation, regardless of the shipping option selected at checkout. Our warehouse processes orders Monday through Friday excluding weekends and holidays. You will receive a confirmation e-mail with the tracking number once your order has been dispatched.
  2. The average shipping times are estimates and not guarantees and additional delays may occur. Please note that updates for tracking numbers from certain carriers may not be available until the parcel arrives at the destination country.
  3. Rates do not include duties and taxes. These fees can vary, so please be sure to check with your local customs agency for details on estimated costs. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.
  4. If inaccurate or incomplete addresses are provided, or if there are unverified details with your orders, it may delay processing by an additional 2 – 4 business days. It is the sole responsibility of the customer to ensure the address provided is correct. The TILLIV team will do our best to accommodate changes in the shipping information, but once the parcel has been dispatched, we will no longer be able to change the information nor expedite your shipment.
  5. It is the sole responsibility of the customer to be available to receive the parcel. No signature is required.
  6. It is the sole responsibility of the customer to complete any declarations necessary for the parcel to be cleared by customs into their country.
  7. If a parcel is sent back to the warehouse due to the customer being unavailable, due to an error in the shipping information provided or due to any other reason the following fees apply:
  • Processing fee (free/standard/express shipping): $10 USD
  • Parcel return fee (to our warehouse): NA for free/standard shipping, return courier charges will be passed on the customer for express shipping
  • Reshipment fee: $30 USD for free/standard shipping, additional charges apply for express shipping
  • If an item is missing from your order, please let us know within 5 days of delivery and we will do our best to assist you.
We encourage all customers to thoroughly review their shipping and billing information prior to payment to avoid any possible delays.